Metal / Manufacturing
Nova Metal — Custom CRM dashboard
Custom panel for Nova Metal in Bursa to track phone orders in CRM; team onboarded in half a day, first quote sent the next day.
Bursa, Turkey
The challenge
Orders arrived by phone but tracking lived in spreadsheets and notes. The team could not quickly answer who called, what they needed, or whether a quote was sent.
Our process
- 1
Process mapping
Call → quote → order flow matched existing team habits.
- 2
CRM panel development
Simple UI for lead logging, status tracking and quote history.
- 3
Training and go-live
Half-day team training then production use.
Before / After
Results
1 day
First quote time
After go-live
0.5 day
Team onboarding
Basic usage training
-35%
Lost leads
First 60 days
Nova Metal shortened quote turnaround by seeing phone inquiries in one dashboard.
FAQ
No. Orders still come by phone — every call is now logged in CRM.
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